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Privacy Policy

Introduction​

Beijing TerraQuanta Technology Co., Ltd. ("TerraQuanta" or "we") attaches great importance to the protection of users' privacy. We have formulated this Privacy Policy, which covers how to collect, use and disclose users' information. When you use our services, we may collect and use your relevant information.

Through this Privacy Policy, we hope to explain to you how we collect, use and disclose this information when using our services, and how we provide you with access, control, update and protection of this information.

This Privacy Policy applies to browsing of the official website and various services, products, etc. ("services") provided by TerraQuanta to you. We recommend that you read this policy carefully to help you understand how to maintain your privacy.

By using or continuing to use our services, you agree to the terms of this Privacy Policy. If you have any questions about this Privacy Policy or related matters, please contact us.

Information We May Collect​

We believe that TerraQuanta is able to provide you with excellent products and good privacy. This means that when TerraQuanta provides services, it will strive to collect only necessary information, including:

  • Information you provide to us when you sign up for a trial account or use our services, such as your name, organization name, phone number and email;
  • Other information you provide to us. For example, the details of your communications with TerraQuanta, including interactions with customer support staff and contact via social media channels.

You may refuse to provide the data we request from you. However, if you choose not to, in most cases we are not able to provide you with our services, or to respond to requests you may make.

How we use your information​

We shall only use your personal data if there is a legitimate legal basis for it. Including:

  • To provide you with services. When we provide services, for identity verification, customer service, security protection, etc., we need your personal data to ensure the security of the services we provide to you;
  • help us design new services and improve our existing services;
  • Let us fully understand how you access and use our services, so as to respond to your individual needs in a targeted manner;
  • Abided by the law. We need your personal data to comply with applicable laws, such as to comply with tax or reporting obligations, or to comply with government requirements.

How you can access and control your personal information​

We shall try our best to take appropriate technical means to ensure that you can access, update and correct your registration information or other information you provide when using our services. When accessing, updating, correcting and deleting the aforementioned information, we may require you to authenticate to ensure account security.

How we disclose your information​

We shall only publicly disclose your information in the following circumstances:

  • We may publicly disclose your information with your express consent or based on your active choice;
  • Related to national security and national defense security;
  • Related to public safety, public health, or major public interests;
  • Related to criminal investigation, prosecution, trial and execution of judgments;
  • For the protection of your or other personal life, property and other major legitimate rights and interests;

How we protect and store your user information​

TerraQuanta shall take your information security very seriously. We store all your collected information in the territory of the People's Republic of China.

We shall endeavour to take all reasonable physical, electronic and managerial security measures to protect your information from unauthorized access, public disclosure, use, modification, damage or loss.

We shall take reasonable and practicable steps to try to avoid collecting irrelevant information. We shall only retain your information for as long as is necessary to achieve the purposes described in this policy, unless permitted by law.

Please use a complex password to help us keep your account secure. We shall do our best to keep any information you send us secure.

After unfortunate occurrence of a user information security incident (leakage, loss, etc.), we shall promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, and your options advice on self-prevention and risk reduction, remedies for you, etc. We will promptly notify you of the relevant information of the event by email, letter, telephone, push notification, etc. When it is difficult to inform users of the information one by one, we shall take a reasonable and effective way to publish an announcement.

In the meanwhile, we shall also report the handling of user information security incidents in accordance with the requirements of regulatory authorities.

Special provisions for Minor Users’ Information​

We mainly provide products and services for adults, institutions, governments, etc. If you are a minor, we require you to ask your parents or guardians to read this Privacy Policy carefully. And if you intend to use our services, please provide us with the consent of your parents or guardians.

Update to Privacy Policy​

Our Privacy Policy shall be revised from time to time.

When there are substantial changes to this Privacy Policy, we shall post a notice on the official website at least one week in advance.

We shall not limit your rights under this Privacy Policy without your express consent.

We shall post any revisions to the Privacy Policy on a dedicated page.

Updated by The TerraQuanta Legal Team on Sep. 26, 2021